Refund policy

🔄 Return & Refund Policy

🗓️ Returns – 15-Day Window
We accept returns within 15 days of receiving your order.
To be eligible for a return, your item must be:

  • Unused

  • In its original condition

  • In its original packaging

📦 Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

🔁 Exchanges
Need a different item? The fastest way is to:

  1. Return the original item.

  2. Once your return is accepted, place a new order separately.

💳 Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note: Your bank or credit card company may take additional time to process and post the refund.

⏳ If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at:
📧 contact@ordostore.com

🔄 Return & Refund Policy

🗓️ Returns – 15-Day Window
We accept returns within 15 days of receiving your order.
To be eligible for a return, your item must be:

  • Unused

  • In its original condition

  • In its original packaging

📦 Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

🔁 Exchanges
Need a different item? The fastest way is to:

  1. Return the original item.

  2. Once your return is accepted, place a new order separately.

💳 Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note: Your bank or credit card company may take additional time to process and post the refund.

⏳ If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at:
📧 contact@ordostore.com